Slack has made IRC sexy again, and added an awesome mix of tools on top that really help out.
In our team channel, everyone gets an overview of what is going on, what our current sprint goal is, and any operational/critical issues in progress. Links to information are being scraped, bots are spamming errors in real time. Every discussion, the whole team is learning. The pinned messages are great.
We are also always dogfooding our software, so new employees asking for answers often lead to improvements in the interface to make things intuitive.
Again we are able to quickly set up War Room discussions, with teams including the client and other third parties. We are also able to leverage the bots to get updates, tickets, and other operational information that could impact systems. Real-time updates as problems are created and destroyed.
GenZ wants to txt msg or talk with Siri. The autobot work we have done so far lays the foundation for being able to support our clients.
No problem, neither did our content team. That's Bernie Lees, CTO of Spartan Spark. He's the genius behind Spartan One - the algorithm that meshes with Google, that gets our clients to Page 1 on the search engines ;)
Bernie is a Release Engineer who brings over 12 years of release management experience across diverse and complex service oriented architecture, and has been able to produce results within large corporations such as Shaw, Telus and Netteller.
Spartan Spark software has been developed since 1999 under the direction of Bernie Lees, who saw the need to automating business processes to free employees from time consuming tasks.
“After being frustrated with other service providers. Spartan Spark got our website up and linked to a payment system over just a weekend.” -Patricia Marin - Calgary Family Services