Project Content Optimization

Content Optimization & Efficiency Case Study

The Challenge

Communicating large amounts of content efficiently is a challenge for online businesses. Especially if the website does not have built-in automation that updates information in a consistent way. One example is changing a contact number throughout the website. If this contact information is on several pages, done manually would take several hours, especially on a robust website. This process can be automated so that the change is done once and all fields containing contact information throughout the website are instantly changed.

The Background

Online Colleges* is a centralized directory of e-learning providers, which receives its income from the referrals it provides institutions who offer online courses to students. The business owner was looking for a way to become more efficient with their online content.

The way their business model worked is that each time a student sent in a request to receive more information about a course (provided that a few specific fields are filled out) the institution will reward Online Colleges for their referral.

Online Colleges was an established business when they came looking for help on how to maximize their efficiency. At the time, their website was cluttered because of the vast amount of information it contained, the website had fixed navigation and the 30, 000 static pages had each been hand coded, which meant that any major change to the website required changing every single one of them.

Solution

The first step was to convert each of these hand coded static pages into dynamic pages, where menus were automatically generated by the system. The addition of new categories previously took days and sometimes weeks in order to manually change the code for each of the 30-40 thousand pages. With the new dynamic system, this laborious process was changed to a matter of minutes.

The second task was to find out which pages were generating the most income for Online Colleges, and to direct the visitor to these pages through an improved navigation system. Instead of making the visitor go through 5 – 10 pages before getting to the request for information form, the overall navigation and setup of the website was changed so that the visitor arrived to these income generating pages in 2 – 3 clicks. Finally, the referral process was further optimized, by identifying the minimum information required from the visitor to generate income and a custom online form was written so that the visitors information would be captured whether they made it all the way to the bottom of the form and pressed the submit button or not.

The Result

The result was that Online Colleges was able to generate income from 1 in 3 people who visited the request for information pages, as opposed to the previous 1 in 5, which mean a quadrupling of their revenues overnight.

The final major improvement that was made to the website was custom automization for the way the website handled their advertising; a method that previously was only known by the owner. With this final change Online Colleges was able to sell their newly automated business for considerably more than it was worth before the efficiency upgrades.

''* Name has been changed to protect confidential client information''

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